Our brief from KONE was to identify pain points hindering delivery of great customer service (CS). The project resulted in insights unfolding the highlights and struggles of CS agents as well as two concepts (pic 1-2). We facilitated six in-depth interviews and two evaluation sessions. Affinity diagram was used to analyse the data (pic 3). KONE appreciated our work and collaboration continued in other projects. In addition, we wrote a paper Designing for Experiences of Customer Service Agents (SIDeR’18 FLUX. P. 76-80) that describes our Experience Driven Design process.
Ha, Jyräsalo, Son / KONE / Aalto University, Experience Driven Design / 03-04/2018
We searched opportunities for City of Espoo to transform a small neighbourhood into an attractive home of 17 000 residents. Through a site visit, interviews and a workshop, we found that a truly attractive area is growing together with its residents. Our deliverables consisted of a vision (pic 3) to communicate the aimed outcome, principles to be shared by all stakeholders, a roadmap (pic 1) to be followed and five concrete ideas (pic 2) to start with. As a client, City of Espoo was pleased with our work and wished to continue the collaboration.
Chang, Du, Jyräsalo, Lepola, Santala, Svanda / City of Espoo / Aalto University, Designing for Services / 01-02/2018
Together with HSL, we explored ways to foster empathy between bus drivers and passengers in this social innovation project. Field research included observations, a workshop, four interviews and an immersion (pic 2). We created a communication tool HeiBus (pic 1) for drivers to communicate with passengers. The concept enables drivers to be better acknowledged by passengers. It uses existing platforms in buses and bus stops to add ‘something extra’ to the screens passengers keep glancing (pic 3).
Jyräsalo, Kim, Lee, Virta / HSL / Aalto University, User Inspired Design / 08-09/2017
We collaborated with Beneq, a leading manufacturer of transparent displays, to come up with new use cases for their technology. We took a strong futuristic perspective. Our ideas were connecting with a future scenario we created based on our study on megatrends. We envisioned new use cases in three levels: Beneq World, Beneq City and Beneq Home (pics 1-3). Our delivery consisted of the scenario, ideas and a scaled model of Beneq Home (pic 3). Beneq was happy with our work and the collaboration continued in other projects.
Jyräsalo, Lepola, Mäenpaa, Wang, Zhang / Beneq / Aalto University, Product Architecture Design / 11-12/2017
When working with Finnish Immigration Services, we found that application processes weren’t understood well by immigrants from various backgrounds. An understanding of the processes was formed through customer journey mapping, end-user interviews, a survey for call centre employees and an analysis of a customer satisfaction survey. We proposed an interactive guide Väylä to provide customers clear steps with information targeted for them (pic 2-3). The client was pleased with our work.
Jyräsalo, Lepola, Mäenpää / Finnish Immigration Services / Aalto University, Service Design / 03-04/2015
Together with the Ministry of the Environment and the Ministry of Agriculture and Forestry, we aimed at enhancing the circularity of the Finnish food system. We focused on the continuity of farms since farming isn’t often seen attractive and farmers struggle with finding someone to continue the business. Our proposals were grounded on systemantics (= system semantics). If we wish to enhance the circularity, we need to consider messages we send through the food system (pic 2).
Fried, Jyräsalo, Kokki, Nsanbayeva, Williams / Ministry of the Environment and Ministry of Agriculture and Forestry / Aalto University, Design for Government / 02-05/2017
Our brief from Suunto was to redesign an interval training feature for a sports watch targeted for experience-seeking athletes. The 2-week project included: 9 user interviews, user testing, key guiding principles, key path scenarios, wireframes and interactive prototypes. Check the video that gives a peek to the mindsets of athletes we interviewed (0:00-1:11) and showcases the interaction design of the training feature (1:12-3:36). For more, check our project diary.
Jyräsalo, Konaté, Lepola, Sode / Suunto / Aalto University, Designing Interactions / 09/2017
Hilla is a night light solution designed to help the elderly and the visually impaired to move in their homes. We aim to prevent fallings and give the user more confident feeling. Hilla was co-designed and tested with the elderly living in the Helsinki region. The system is wireless, rechargeable, motion-activated and lightweight. Hilla got into the semi-finals in the Nordic Independent Living Challenge (pic 3) and was also presented in the Global Grad Show 2016 in Dubai Design Week.
Jasim, Jyräsalo, Raami / Aalto University / 01/2015-11/2016
When working as a graphic designer for LexKurssit, I created a new visual identity for the cram school. I worked closely with the client to achieve the wanted visual identity. My work also included renewing and creating materials following the identity. The materials included both digital and print materials: ads, roll-ups, course materials and presentation templates to name a few.
Jyräsalo / LexKurssit / 07/2017-05/2018
I designed an outdoor kitchen to act as a primary kitchen in a summer cottage located in Eastern Finland. Functionality was strongly emphasised and the unique nature wanted to be appreciated. In addition to the functional needs, the outdoor kitchen was wanted to welcome people to spend time there. Space should invite people to enjoy a morning coffee by the lake while others still sleep or to gather around the fireplace in the evening. For more, see the blog.
Jyräsalo / Aalto University, Personal Project / 11/2016-08/2017