Interactive guide for immigrants
Solving challenges with service design methods
An interactive guide for immigrants was created in collaboration with Finnish Immigration Service. The brief was to get to know to the collaborative company and design a solution for some of the uprising problems using service design methods.
We found that the issues Finnish Immigration Service was dealing with were complex and the applying processes weren’t clear enough for immigrants from different backgrounds.
To solve this problem, an interactive guide was designed to be part of the website of Finnish Immigration Service. The visualisation aims to help not only the customers but also the employees to understand complicated processes by offering them clear steps with only the necessary information.
Try Väylä interactive guide online! (Finnish citizenship is working completely; others are as reference)